Thank you for choosing Vunori! We’re committed to your happiness, and if your purchase isn’t quite right, our return and exchange policy is here to help. Below is everything you need to know.
Exchanges with Care
If your accessory doesn’t feel like the perfect fit, you can request an exchange within 14 days from the date of delivery. The item must be unused, in its original condition, and include all tags and packaging. We’ll work with you to find a piece that resonates with your style.
Non-Returnable Conditions
We may need to decline a return or exchange in these cases:
- The item has been used, damaged, or altered.
- Original tags or packaging are not included.
- The return request is submitted after 14 days.
- The item is from a non-returnable sale or promotion.
Return and Exchange Process
To start a return or exchange, follow these steps:
- Step 1:Within 14 days of receiving your order, email [email protected] with your order number, reason for return/exchange, and whether you prefer a refund or exchange.
- Step 2:Our team will provide a return authorization number and shipping instructions within 24-48 hours.
- Step 3:Securely pack the item in its original packaging, ensuring all tags and accessories are included.
- Step 4:Ship the item to:
- Vietnam:37 Hoang Xuan Han, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam
- United States:191 S Gary Ave, Carol Stream, IL 60188, United States
- Step 5:Once we receive and inspect the item, we’ll process your refund or exchange within 3-5 business days.
Refund Information
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 3-7 business days for the refund to appear. We’ll notify you once the process is complete.
Contact Us
If you have questions about returns or need assistance, please reach out to us at [email protected]. We’re here to ensure your Vunori experience is as beautiful as our craftsmanship. Thank you for supporting our heritage!